When you first open an eCommerce store and wish to sell things to clients online, you should prioritize user experience (UX) in order to increase sales. As a result, you should devote more resources to developing a website that allows your customers to interact with your business and meet their demands.

Client loyalty, conversion rate, and, most crucially, customer lifetime value are all dependent on the user experience. At least 88 percent of people feel that a site that provides a poor user experience is unlikely to be revisited.

If you want to improve your eCommerce, all you have to do is engage an experienced UX specialist to manage your website from one of the top ecommerce businesses in the UK. UX specialists are in high demand nowadays, as most businesses strive to improve their brands’ online user experience.

Here’s what you should be doing to improve your site’s user experience:

Tip #1: Create amazing landing pages

Customers only take a few seconds to appraise your website when they visit it. As a result, if you don’t make your website trustworthy, appealing, and beneficial to end consumers, you’ll most likely have a high bounce rate. To keep customers on your website, you should create your homepage and landing pages.

When it comes to optimising your site’s landing pages, keep the following in mind:

• Customers should be able to see your company logo on the homepage when they visit your website. This is one approach to make sure your consumers are on the same page as you. The brand identity of your firm is what sets you apart from the competition. As a result, the company logo should be distinct, visible, and well-placed.
• Create a footer for the homepage. Links to product collections, FAQs, social media accounts, and a support page are all things you can put on the site.
• Make it simple for customers to get in touch with your company. Customers can communicate with your customer service staff when they have queries about product prices, shipping, or usage by adding a chatbox to the main page.

Tip #2: Improve your sales funnel

You should establish a holistic view of the client journey to maximise UX on your eCommerce site. User experience should be prioritised on cart pages, category pages, and home sites.

Also, don’t forget to think about the post-purchase experience. All issues relating to returns and refunds should be addressed.

• Your visitors should feel as if they can easily go from one page to the next with little interruptions. Here are some things you can do to improve your site’s navigation:
• To ensure a smooth checkout, place the cart in the header.
• Make it simple for customers to contact your customer service personnel directly.
• To reassure clients, include information on shipping, discounts, and other offers throughout the product, cart, and checkout pages.
• Make sure your consumers can easily navigate across the various categories.

Tip #3 – Direct users with visual clues

Visual cues can help visitors navigate through your web pages, maintain a visual hierarchy, and direct them to important portions of the landing page. Most people will not stay on a site with bad navigation for long periods of time, so if you want to attract their attention, make your site easy to browse.

Visual cues can help you direct users to certain locations on your landing pages and convert them more quickly. White space, eye direction, arrows, linear, and encapsulation are examples of these signals.

Use arrows to direct clients to the areas of your landing page where you want them to go. You can utilise animation to keep users on the age for an extended period of time. To make your CTAs stand out and be clear, use a contrasting colour box.

You want to make your landing page more appealing to visitors. Make sure to split test several landing pages to see which one works best for your target demographic.

Tip #4 – Make the checkout and payment procedure go faster

When clients have everything they require in their cart, the following step is to check out. You want your consumers to be able to check out and pay quickly. Reduce shopping cart abandonment by making it simple for your consumers to pay for the things in their baskets without wasting time.

In the long run, this single action can increase conversions and sales. If you want to make it easier for your consumers to pay and increase your sales, here are some suggestions:

• Make sure your customers have a variety of payment choices, such as credit cards, debit cards, and PayPal.
• Remove the registration requirement from your website. This is a huge deterrent to conversions.
• Ensure that guests have a pleasant checkout experience.
• Stop directing customers to a different website to pay for their purchases.
• Assure your clients’ privacy and security when they’re on your site. Your SSL certificate number can be displayed at the bottom of the homepage.

Tip #5: Improve your customer service

Most eCommerce businesses place a greater emphasis on the goods and overlook the importance of the customer experience in increasing sales. Even in an internet firm, customer service is still critical. As a result, you should figure out how to provide the finest customer service to your visitors.

Improving customer service may involve an initial cost rise, but it will result in increased revenue. Customer service is critical in your online business since it aids in the development of trust, the provision of value, the reduction of client churn, and the expansion of customer lifetime value.

Last Thoughts

Enhancing the customer experience If you want to expand your consumer base and enhance revenue, you should prioritise UX on your eCommerce store. If you want to improve UX, there’s more you can do.

Because most eCommerce stores compete for client attention, UX specialists are in high demand. To design your website and ensure that consumer needs are met while providing a seamless and faultless user experience, you should have skilled UX specialists on your team.